Troubleshooting

Windows shows SmartScreen or Unknown publisher

If Windows shows a warning on an unsigned beta build:

1. Confirm the installer came from the official release path.
2. Verify the version matches the public download page.
3. Follow the documented Windows install flow before assuming the build is compromised.

macOS blocks the app

Beta builds are not notarized.

If macOS blocks launch, run:

xattr -cr "/path/to/CF Guard Desk.app"

Then try launching again.

Linux install choice is unclear

Choose the package that matches your distro.

• prefer .deb on Debian or Ubuntu
• prefer .rpm on Fedora or RHEL-derived systems
• use AppImage as the portable fallback

I validated the token but expected zones are missing

Check, in order:

1. the token is tied to the intended account
2. the token scope actually allows zone discovery
3. the connection is saved in the workspace you think it is

The scan completed but coverage looks thin

That usually means one of these is true:

• the token lacks access to some Cloudflare surfaces
• analytics coverage is partial
• the selected scan profile was intentionally lighter
• the zone genuinely has little signal for that category

Visibility gaps are correct behavior when the app cannot inspect a desired surface confidently.

Exports failed or look incomplete

Confirm:

• the scan completed successfully
• the active workspace is unlocked
• the destination path is writable
• the export reflects the selected scan snapshot and not an earlier run